Unused merchandise may be returned for a full refund (excluding shipping charges) within 30 days of the original purchase date. (Holiday returns are 30 days from Christmas Day, starting with purchases after November 15th.) Opened merchandise is subject to a 30% restocking fee (see guidelines below). Sorry, we cannot accept any returns on products that have been ridden or used. In order to process a return, you must email us at firstname.lastname@example.org. You are solely responsible for returning the item in its original packaging, unused to ONYX to the mutually agreeable return location determined when you process the return.
You are solely responsible for all shipping and handling charges and you will be charged a 30% restocking fee upon ONYX’s receipt of the item. ONYX will not issue a credit until it is in possession of the returned item.
* Returns and exchanges will only be accepted within 30 days of the invoice date and must be accompanied by the original purchase receipt.
* All items must be unused and in resalable condition. Photo documentation of the items will be required before the return.
* All original parts, wrapping, packing material and tags must be completely intact and undamaged. Exceptions will exist if there is a manufacturer defect (see warranty policy).
* Clothing must be unwashed and unworn with all tags attached.
* Parts must be returned unopened and unused. Stickers and DVD’s must be unused and unopened.
Returned merchandise is subject to inspection before issuing a refund or exchange. Once the product condition is determined, we will issue a refund or exchange the product. A refund will be processed (excluding original shipping costs and/or restocking fees) to your credit card 7 to 14 days after we receive the returned product. Customers are responsible for all shipping costs unless the product is defective or there was an error in filling the order, in which case we will gladly issue a call tag.
For product exchanges, item(s) must be returned unused and in resalable condition (as outlined above). A written explanation of the exchange with your contact info, including an original purchase receipt must accompany the product. Any additional expenses and/or shipping charges will be charged to the original credit card supplied.
Returns, Exchanges and Warranty Claims must be submitted to:
Attn: Customer Service
455 Irwin Street #104
San Francisco, CA 94107
If you have any questions, problems, concerns or feedback, please get in touch with us at email@example.com.