Returns & Refunds

Return Policy

Unused merchandise may be returned for a full refund (excluding shipping charges) within 30 days of the original purchase date. (Holiday returns are 30 days from Christmas Day, starting with purchases after November 15th.) Opened merchandise is subject to a 30% restocking fee (see guidelines below). Sorry, we cannot accept any returns on products that have been ridden or used. In order to process a return, you must email us at info@onyxmotorbikes.com. You are solely responsible for returning the item in its original packaging, unused to ONYX to the mutually agreeable return location determined when you process the return.

You are solely responsible for all shipping and handling charges and you will be charged a 30% restocking fee upon ONYX’s receipt of the item. ONYX will not issue a credit until it is in possession of the returned item.

Return Guidelines

* Returns and exchanges will only be accepted within 30 days of the invoice date and must be accompanied by the original purchase receipt.

* All items must be unused and in resalable condition. Photo documentation of the items will be required before the return.

* All original parts, wrapping, packing material and tags must be completely intact and undamaged. Exceptions will exist if there is a manufacturer defect (see warranty policy).

* Clothing must be unwashed and unworn with all tags attached.

* Parts must be returned unopened and unused. Stickers and DVD’s must be unused and unopened.

Returned merchandise is subject to inspection before issuing a refund or exchange. Once the product condition is determined, we will issue a refund or exchange the product. A refund will be processed (excluding original shipping costs and/or restocking fees) to your credit card 7 to 14 days after we receive the returned product. Customers are responsible for all shipping costs unless the product is defective or there was an error in filling the order, in which case we will gladly issue a call tag.

For product exchanges, item(s) must be returned unused and in resalable condition (as outlined above). A written explanation of the exchange with your contact info, including an original purchase receipt must accompany the product. Any additional expenses and/or shipping charges will be charged to the original credit card supplied.

Returns, Exchanges and Warranty Claims must be submitted to:
ONYX Motorbikes
Attn: Customer Service
455 Irwin Street #104
San Francisco, CA 94107

If you have any questions, problems, concerns or feedback, please get in touch with us at info@onyxmotorbikes.com.

Customs, Duty, VAT, & Taxes

As far as you know customs is a government agency, which is responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It’s always the buyer’s responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately, there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order. At ONYX, we don’t add taxes, VAT, or other hidden charges to the price of your order. You pay what you see on the checkout page, i.e. the subtotal of your items + the shipping cost. (This also applies to Indiegogo Preorder sales)

The ONYX office is located in California and we are happily serving customers all over the world. Therefore anything you buy from us is going to be imported into your country and, in some cases, may be subject to customs or import duties on delivery. Recipients are responsible for any additional charges for customs clearance. ONYX has no control over the imposition of these customs or import duties and cannot predict what (if any) duties there will be.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can’t calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

Duty, customs tariffs and Value Added Tax (VAT) are set by the destination country and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by destination countries. VAT rates are set by the destination country. ONYX usually fills with a very low price on the value of the package to help you to avoid the high duty, customs tariffs, VAT and/or taxes.